Refund and Returns Policy
Last Updated: 30-09-2023
At Xzory.com, we strive to ensure your shopping experience is as enjoyable as possible. We understand that there may be occasions when you need to return a product. To make this process as smooth as possible, we have outlined our Refund and Returns Policy below. By making a purchase on Xzory.com, you agree to adhere to this policy.
Return Eligibility
- Product Condition: We accept returns only for products that are unused, unwashed, and in their original condition with all tags and packaging intact.
- Timeframe: You may initiate a return within 7 days from the date of purchase. After this period, we will not accept any returns.
Return Procedure
To initiate a return, please follow these steps:
- Contact Us: Reach out to our Customer Support team via email at returns@xzory.com or through our Contact Us page. Provide your order number and details of the item you wish to return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
- Packaging: Safely pack the item, ensuring it is in its original condition and include all tags and packaging.
- Shipping: Ship the package back to us using a tractable and insured shipping method. You will be responsible for the return shipping costs.
Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will initiate the refund process. Here’s how it works:
- Refund Method: Refunds will be issued in the same payment method used for the original purchase. If the original payment method is no longer available, a store credit will be issued.
- Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account.
Exemptions
Please note that the following items are exempt from our return policy:
- Undergarments and Swimwear: For hygiene reasons, we do not accept returns for undergarments and swimwear.
- Clearance or Sale Items: Clearance or sale items are final sale and not eligible for returns or refunds.
International Returns
For international returns, customers are responsible for all return shipping costs, customs duties, and taxes. Please ensure that you comply with your country’s import regulations.
If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support team at sales@xzory.com . We’re here to help!
